Privacy Policy
Fox Framing Ltd respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you visit our website or use our services.
Who we are
Fox Framing Ltd is the data controller responsible for your personal data. Our website is foxframing.co.uk. If you have any questions about this policy, you can contact us at info@foxframing.co.uk.
What data we collect
We collect the following types of personal data:
Quote and contact form data: When you submit a quote request through our online configurator or contact us via our website, we collect your name, email address, phone number, installation address (line 1, line 2, town, county, postcode), and any notes or messages you provide. The configurator also collects your full building specification and estimated total price.
Website usage data: We use Google Analytics to understand how visitors use our site. This collects anonymised information such as pages visited, time spent on the site, and browser type. Google Analytics uses cookies — see our Cookie section below.
Google reCAPTCHA: Our quote form uses Google reCAPTCHA v3 to protect against spam and abuse. reCAPTCHA analyses user behaviour to distinguish humans from bots. This is subject to Google’s own privacy policy and terms of service.
How we collect your data
We collect data directly from you when you:
— Complete the configurator and submit a quote request.
— Fill in a contact form on our website.
— Email, phone, or otherwise correspond with us.
— Browse our website (via cookies and analytics).
Why we process your data and our legal basis
Quote requests and enquiries: We process your name, contact details, address, and building specification so we can prepare, send, and follow up on your quote. This is necessary for our legitimate interest in responding to your enquiry and providing you with the information you have requested.
Google Analytics: We use analytics to improve our website and understand customer preferences. We rely on your consent for this processing, which you give via our cookie banner.
Google reCAPTCHA: We use reCAPTCHA to protect our contact forms from automated abuse. This is necessary for our legitimate interest in maintaining the security of our website.
Square payment links
When you pay for an order, we send you a secure payment link via Square. You are redirected to Square’s own payment platform to complete the transaction. Fox Framing Ltd does not collect, store, or process your payment card details. Square processes all payment data in accordance with its own privacy policy, which you can find at squareup.com/gb/en/legal/general/privacy.
Who we share your data with
We do not sell your personal data to third parties. We share your data only where necessary:
— Square: For payment processing via payment links (we share your email address so Square can send the payment link on our behalf).
— Google: Via Google Analytics (anonymised usage data) and reCAPTCHA (behavioural analysis).
— Email services: Our emails are sent via the WordPress wp_mail function, which uses your hosting provider’s mail server.
— Third-party service providers: We may use third parties for IT support, hosting, and administration — all are contractually bound to keep your data secure and use it only for the purposes we specify.
We may also disclose your data if required by law or to enforce our legal rights.
How long we keep your data
We retain quote and contact form submissions indefinitely for our business records, unless you request deletion. You can ask us to delete your data at any time (see Your Rights below). Website usage data via Google Analytics is retained in accordance with Google’s data retention policies.
Your rights under UK data protection law
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
Right of access: You can ask us for a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can ask us to delete your personal data (subject to certain exceptions).
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can ask us to provide your data in a machine-readable format.
Right to object: You can object to our processing of your data, including for direct marketing.
To exercise any of these rights, email us at info@foxframing.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies — small text files stored on your device by your web browser. We use the following types:
Google Analytics cookies: These collect anonymised information about how you use our site (e.g., which pages you visit, how long you stay). This helps us improve our website. These cookies are set only with your consent.
Strictly necessary cookies: Some cookies are essential for the website to function. These do not require consent.
You can manage your cookie preferences at any time via our cookie banner. You can also block cookies by changing your browser settings. Please note that blocking essential cookies may affect the functionality of our website.
Data security
We implement appropriate technical and organisational measures to protect your personal data, including secure hosting, HTTPS encryption, and restricted access to personal data within our business. Your quote data is stored in a private area of our WordPress admin, not in the public media library.
International transfers
Google Analytics and reCAPTCHA may transfer data to the United States and other countries. Google is certified under the UK-US Data Bridge and EU-US Data Privacy Framework, which ensures adequate protection for UK personal data. Square processes data in accordance with its own international transfer safeguards.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact us
Fox Framing Ltd
Kent, UK
Email: info@foxframing.co.uk
Website: foxframing.co.uk
Last updated: June 2026