Terms & Conditions

These Terms and Conditions are for the guidance of clients of Fox Framing Limited.

Fox Framing Limited works specifically exclude all ground works, roofing works including felt, battening, tilt fillet, coverings and flashings, staining or finishing of any timber materials, fascia & soffit boards, insulation, damp membranes, fireproofing, M+E services, service connections, internal and external finishing, soak ways, rainwater goods and any other works whatsoever apart from the Oak frame design and associated framing softwood, engineering assessment, manufacture and delivery to site as and if quoted. Fox Framing Limited are not responsible for any packing or fillets required internally for the application of plaster boarding or other surface finishes other than as detailed in the approved drawings.

Orders and Cutting Dates

6 weeks if order is placed in full, 8-10weeks if order is placed on a deposit basis (Deposit terms; 50% on order, with the remaining 50% due once the frame has been manufactured and ready for dispatch).

Payments – all subject to VAT

When placing an order, a 50% deposit payment is required. If the order is cancelled, we reserve the right to retain 25% of the deposit to cover administrative costs, including drawings and calculations. The final payment of 50% is due once the manufacturing process is complete and the product is ready for dispatch, unless otherwise arranged. The order will not be dispatched until the final payment has been received and cleared.


Upon receipt of each payment, a receipted VAT invoice will be issued, where applicable.

Delivery and Storage

Fox Framing Limited will notify a provisional delivery date as soon as deposit received. Estimated delivery dates may be subject to change. It is the client’s responsibility to ensure access for the delivery. Due to the nature of the product, our delivery vehicle is 2.25 metres wide, 11 metres long and 2.5 metres high. If the driver is unable to deliver to your preferred site it is the client’s responsibility to provide an alternative suitable site to deliver to.

Ground Works

Fox Framing Limited will provide a groundwork layout drawing and typically expect brick work to be within the following tolerances:

Concrete to be poured to a maximum tolerance of +/- 3mm level per 1m length.

Concrete to be laid to within 3mm of the dimensions stated on the drawings supplied. Should dimensions be missing from the drawings, the contractor should contact Fox Framing Limited and not make any assumptions.

Brickwork to be within +/- 3mm of plumb per vertical metre.

Brickwork to be laid within +/- 3mm per 1m run along the length of a wall.

Brickwork levels to be laid within +/- 10mm of level per 5m length.

The top course of brickwork to be laid ‘frog down’ where sole plate is to be fixed to it.

Should the Client become aware of delays for any reason that would adversely affect the delivery, the Client must inform Fox Framing Limited prior to the delivery date so that new payment & delivery dates can be arranged. Failure to notify Fox Framing Limited of delays as above will render the Client liable for any & all additional costs incurred as a result of having to reschedule delivery & if applicable, assembly.

Oak Staining, Movement, and Properties.

Unseasoned (“Green”) Oak will bleed tannin if it gets wet and/or if steel is place upon it. This will temporarily discolour the wood and if brickwork. It can be cleaned, sanded or left to weather away. In the case of internal timbers, any tannin which leaches during construction is unlikely to weather away. In this case, the client may choose to sand blast timbers prior to fit out, or sand timbers to remove the staining. Fox Framing Limited do not remove any staining caused by tannin unless previously agreed specifically in writing.

Green Oak is a naturally very durable raw material. It has been used in its raw form in general construction, and the construction of agricultural buildings for many centuries. Fox Framing Limited do not treat any of its Green Oak timbers with stain, preservative, fungicide or pesticide – it is the client’s prerogative to do so. The green oak used in our oak frames is natural and as such may shrink, warp, crack or display natural wood defects. Fox Framing Limited cannot accept any responsibility for any of these characteristics unless they are proven to be detrimental to the structure.

The sapwood of the Green Oak may be affected by beetle such as True Powderpost. This beetle eats starch found in the sapwood until it is ready to mate when it leaves the timber and the exit hole is seen. A deposit may be visible which looks like powder, hence the name.

The very nature of green oak, timber framed buildings, is that they will display natural characteristics of freshly sawn timber. There will at times be some amount of wain on the beams, but this will not affect its structural stability. Green Oak is a natural material and may split or ‘shake’ during drying; this represents no long-term adverse effect on quality.


Other Timber

Any structural softwood used is sawn and untreated. We would recommend that the customer apply a suitable fungicidle and pesticidle preservative to these elements once the building is erected. If softwood weatherboard is selected, this is treated with preservative treatment.

If Larch cladding is selected, this is untreated. If oak cladding is selected, this is also untreated.

Softwood doors are clear treated but are not coated with any sort of stain. Oak staircases are untreated. We recommend the joinery be given another coat immediately after installation, along with a further coat within three months. Additional coats should be applied periodically in accordance with the coating manufacturer’s instructions. It is the client’s responsibility to apply these further treatments as necessary.


All prices quoted are subject to VAT at the standard rate unless otherwise specified. However, certain projects, typically new-build houses for domestic occupation or certain works to Listed Buildings may be zero-rated. Clients will be required to provide suitable evidence to support the application of any zero-rating. It is unusual that freestanding new garages are exempt from VAT.


The erection of the building if not being carried out by one of our approved teams should be carried out by a competent carpenter/joiner. Fox Framing Limited are not responsible for any failures in the building due to the building not being erected properly.

Quantities of materials are worked out based on our standard specification. Ie stud-work and 4×2 are positioned out at 400mm centres.

Frame storage beyond agreed lead-time. 

Charge for storing a manufactured frame beyond the agreed lead time is £100.00 plus VAT per week. We reserve the right to instate this charge when/if final balance is due/outstanding on a manufactured kit. We also reserve the right to charge beyond the point of final payment at our discretion. 

Refund Policy. 

Refund will take place 30 days after the notified date of required refund. 

We reserve the right to withold 25% of the invoice amount to cover any and/or all administrative costs incurred in relation to the order.